These are lovely pieces (as they should be for the price!. We ordered a full set of 4. They came in 2 separately mailed packages, with 2 sets in each package. Each teacup/coaster comes in it's own box.

Unfortunately, one of the coasters was broken when we opened the package. Probably should have better internal packaging.

Anyway, I reached out to the Li Ziqi Shop when these arrived to ask for a replacement several days ago, but I have received no response.

Overall:

Product: 5
Packaging: 3
Post Purchase Customer Service: 4

I'll be more than happy to update my review if this issue is resolved.

Thanks.